WEIGHT: 59 kg
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We came here for a hen weekend in June and the reception and bar area were really beautiful! Because the casino entrance is in the reception, they all flock around outside it in reception , the pimps were siting in the bar area there are usually about 2 or 3 of them they sit and read a newspaper all night long , we left te bar at 3. The security men in reception are all part of it. They tell the girls which men to go and hit on and they inform them when a group of lads enter the hotel!!
Everything was actually recorded on video so I will add it later! When we confronted the security guards about this they told the girls and people behind reception to keep quiet or thr would be serious trouble. They didnt realise that one of the girls we were with could speek fluent Spanish!! Overall this hotel is stunning, its not a place for families ATAL!
I am not one to take time to write reviews although I do always read them before booking, so should return the favor. I tend to dismiss the people who complain about rude hotel staff and often find it a little comical how petty many people's complaints sound. As an incredibly frequent business traveler, I have pretty low expectations of service. But I have never had such a maddening experience as my recent stay for vacation, with my husband as we did at this hotel.
If I wrote each item down, it would sound terribly petty -- but therein lies much of the problem. All of this was after we had gone to our first room, which was open when we walked in because the lock was broken One of the only customer-oriented staff fortunately switched us to a new room on higher floor which was what I'd requested to start, and as it was late in afternoon when checked in so rooms should have all been cleaned, not totally clear why wasn't given that one to start. We overslept after they did not deliver the wake up call we had requested, and called at knowing breakfast ended at 11 to simply see if there was somewhere we could get a coffee and croissant having paid for breakfast to be included.
Instead of a yes, or at least a "sorry" or "regrettably everything's put away" or whatever, we got a stern and abrupt no and no budging. I had been asking in a nice, "gee, we blew it, can you help us out way" until I remembered that I had put in the wake up call and not gotten it -- this combined with his rudeness made me call back and push the point though to no avail with them saying someone would call, no one did, no one there when i called back and then would simply NOT answer the phone when i called the desk back and let it ring.